Do AI video generators refund failed generations?
On Viralance, yes — 100% of a failed generation’s credits come back automatically. When a run fails (model rejection, timeout, provider error), the credits it consumed are returned to your balance by the system itself, without opening a ticket. If anything about your credits looks wrong, support reviews it and restores affected credits within 24 hours.
The concrete numbers
- Refunds are idempotent: a failed job is refunded exactly once, never silently kept.
- Content-policy rejections (e.g. a model refusing a real face) refund the same way.
- Credit purchases are final (no cash refunds except where required by law), but credit problems are made whole in credits within 24 hours via support.
- Background sweeps catch stuck jobs and refund them even if a server stopped mid-generation.
Common follow-ups
What if my video fails halfway?
The credits come back automatically, usually shortly after the failure is detected. You will see a refund entry in your transaction history.
Do I get money back or credits back?
Credits. Purchases are final, but every failed generation restores its credits, and support resolves credit disputes within 24 hours.
Pay-per-video AI generation. 20+ models, one-time credits from $9, credits never expire.
Read the policyRelated questions
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