Do AI video generators refund failed generations?
On Viralance, yes — 100% of a failed generation’s credits come back automatically. When a run fails (model rejection, timeout, provider error), the exact credits it consumed are returned to your balance by the system itself, without opening a ticket. If anything about your credits ever looks wrong, support restores them within 24 hours.
The concrete numbers
- Refunds are transactional: the failure and the credit return commit together, so a failed job can never silently keep your credits.
- Content-policy rejections (e.g. a model refusing a real face) refund the same way — verified in production.
- Purchases are final (no cash refunds), but credit problems are made whole within 24 hours via support.
- Watchdog systems sweep stuck jobs and refund them even if a server crashed mid-generation.
Common follow-ups
What if my video fails halfway?
The credits come back automatically, usually within seconds of the failure. You will see a refund entry in your transaction history.
Do I get money back or credits back?
Credits. Cash purchases are final, but every failed generation restores its credits, and support resolves any credit dispute within 24 hours.
Viralance — pay-per-video AI generation. 20+ models, one-time credits from $9, credits never expire.
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