Refund Policy

This Refund Policy explains how refunds work for purchases made on Viralance ("we", "us", "our"), operated by GSAM Solution LLC. By purchasing credits on Viralance, you agree to this policy together with our Terms of Service and Privacy Policy.

1. Merchant of Record

Our order process is conducted by our online reseller and Merchant of Record, Dodo Payments. Dodo Payments handles all payment transactions, billing inquiries, and refund processing on our behalf. Receipts and invoices for your purchase are issued by Dodo Payments.

2. What You Are Buying

Viralance sells credits — a prepaid digital balance used to generate AI videos and use related features on the platform. Credits are a digital product delivered instantly to your account upon successful payment. Pricing is shown on our Credits page before purchase. All purchases on the web are one-time payments with no auto-renewal. The iOS app additionally offers an optional auto-renewing Viralance Pro subscription, which is billed and managed by Apple — you can cancel it anytime in your Apple ID subscription settings, and refunds for App Store purchases are handled by Apple.

3. All Sales Are Final

Credits are a digital product delivered instantly and usable immediately after purchase. For this reason, all credit purchases are final and non-refundable, except where a refund is required by applicable law or falls under the exceptions in Section 4. By completing a purchase you acknowledge that the digital content is made available to you immediately and consent to instant delivery.

Automatic credit refunds for failed generations: if a video or image generation fails on our side, the credits it consumed are refunded to your account balance automatically — you never lose credits to a failed job.

4. Credit Support — Resolved Within 24 Hours

If something unexpected happens — a result that clearly does not match what you requested, credits that were deducted incorrectly, or any other problem with your credit balance — open a support ticket from your dashboard or email us. We review every case and restore the affected credits to your account within 24 hours. Compensation is always issued as credits, not as a payment refund.

For duplicate charges or unauthorized transactions, contact us immediately and we will investigate with our payment provider. Requests due to a change of mind, or showing evidence of abuse or fraud, may be declined. Nothing in this policy limits rights you may have under applicable consumer law.

5. How to Request a Refund

To request a refund, contact us at support@viralance.com with your account email and the order/receipt reference from your Dodo Payments confirmation email. You may also reply directly to the Dodo Payments receipt you received for the purchase. Please include the reason for your request so we can assist you quickly.

6. Processing Time

Approved refunds are processed by Dodo Payments to your original payment method. Once approved, refunds are typically issued within 5–10 business days, though the exact timing depends on your bank or card provider.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at support@viralance.com.